Shipping

1. Preparation and shipping times

Responsiveness is at the heart of our B2B service. Any order of in-stock products placed Monday to Friday before 4:00 PM is prepared and shipped the same day. Orders placed after 4:00 PM are shipped the next business day.

2. Carriers and online tracking

To guarantee fast and secure deliveries, we work exclusively with recognized partners for professional shipping: DPD, Chronopost, and UPS. As soon as your parcel is handed over to the carrier, we send you a secure link by email allowing you to track your shipment in real time.

3. Shipping fees and free shipping threshold

Shipping costs include preparation, packaging, handling, and transportation fees. To support your restocking, HEM France offers free shipping (carriage paid) according to the following schedule (amounts expressed excl. VAT):

For France:

Standard (via DPD): €20 fee – Free shipping on orders from €750.
Express (via Chronopost): €20 fee – Free shipping on orders from €1,000.
Express COD / Cash on Delivery (via UPS Saver): €25 fee – Free shipping on orders from €1,200.

For Europe, Switzerland, and Luxembourg:

Standard (via UPS Standard): €30 fee – Free shipping on orders from €2,000.
Express (via UPS Saver): €50 fee – Free shipping on orders from €5,000.

4. Packaging and goods security

We ship high-tech equipment; securing your shipments is therefore our top priority.

Maximum protection: Our parcels are deliberately oversized to absorb shocks. The devices inside are systematically wrapped in bubble wrap.
Anti-theft security: To prevent any tampering during transit, each parcel is fully wrapped in black film, then sealed with custom security tape branded with the HEM France name.

⚠️ Recommendation upon receipt: Upon delivery, it is imperative to check that the customized HEM France adhesive tape is intact. In case of doubt, damaged parcel, or loss/damage, refuse the parcel or make precise handwritten reservations on the carrier's delivery note, in accordance with our General Terms and Conditions of Sale.