Simply register by providing a SIRET number to prove that you are a business. If you are based outside France, you will be asked for either a VAT number or your company registration number.

At HEM France, we prioritize direct personal contact. You can reach our sales team at 04 84 25 59 60, Monday to Friday from 9:30 am to 7:00 pm. There are no chatbots or endless menus: you speak directly with an industry expert.

No, there is no minimum order requirement. You are free to order the exact quantity you need for your restocking.

You can pay for your orders by credit/debit card, bank transfer, or direct debit. Please note: initial orders must be paid by bank transfer and will be dispatched upon receipt of payment.

Yes, 30-day deferred payment is available via direct debit. This payment facility is granted subject to review and approval of your application by our credit insurer.

Yes, we ship to Europe and the DOM-TOM. For these destinations, free shipping over €600 excl. VAT does not apply: shipping costs are calculated based on the total weight of your order.

All orders placed and confirmed before 4:00 pm are dispatched the same day via express delivery. Your parcels are delivered the next day before 1:00 pm.

Our shipping costs and free delivery thresholds depend on your delivery area and shipping method. All stated prices are excl. VAT:

For France:

• Standard (DPD): Fee of €20 – Free shipping on orders over €750
• Express (Chronopost): Fee of €20 – Free shipping on orders over €1,000
• Express COD / Cash on Delivery (UPS Saver): Fee of €25 – Free shipping on orders over €1,200

For Europe, Switzerland, and Luxembourg:

• Standard (UPS Standard): Fee of €30 – Free shipping on orders over €2,000
• Express (UPS Saver): Fee of €50 – Free shipping on orders over €5,000

As our sales are strictly B2B (business-to-business), the right of withdrawal does not apply. Consequently, we do not accept returns for personal convenience or ordering errors, as purchases are considered firm and final. However, if your product has a hardware failure covered by the manufacturer warranty, please follow the instructions on our dedicated page: Return and Refund Policy.

Yes, all products shown as available correspond to real physical stock in our warehouses. This allows us to ship your goods within such short lead times.

Currently, we exclusively sell brand-new products. We do not offer second-hand or refurbished devices at this time.